Customer Service Resume needs help?

Question by Kurt T: Customer Service Resume needs help?
I’m looking to send this resume to employers for a customer service job. I’ve tailored the experience in each job to highlight skills applicable to CS positions.
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Objective
To use skills gained in Sales/Customer service in a Customer Service position

Summary of Qualifications
•Extensive experience in servicing customers, both in-person and by telephone, in the sales and food service industry. An independent self-starter.
•Superior communications skills in dealing with customers, co-workers, and employees. Both verbal and written skills are strong.
•Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize, and supervise the work of others.
•Knowledgeable and experienced in computer operations. Possess a strong history of experience in a variety of operating systems
•MS Word, Outlook, Powerpoint proficient, typing at 90 wpm
•Generated weekly reports for management

Employment Related Experience

Barista, Starbucks Corporation
•Sparked revenue through sales techniques
•Accurately maintained cash resources by computing sales prices, receiving and processing payments.
•Demonstrated excellence in service and hospitality utilizing invaluable interpersonal communication skills
•Effective when working under pressure and manages time efficiently

Head of Shipping, PandJs Oddities
•Packed, wrapped, and shipped items sold on home-run eBay store
•Managed customer accounts, provided commission statements
•Provided stellar Customer Service

Sales Associate, Raymour and Flanigan
•Mid-range producer with track record of success in highly competitive field
•Maintained/Exceeded company-set goals each review cycle
•Generated leads by Cold/Warm calling, promoting sales

Education:
Diploma, Regents: Millbrook Jr/Sr High School
National Honor Society Member
Bachelors, Music: New York University

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The problem is, I was fired from Raymour because of inappropriate language in the sales office. This is a big experience job for me, so I don’t want to take it off the resume, but I feel like when asked, I tell the truth, but it does me harm. Also, I didn’t graduate NYU, but left after 3 years. I don’t know what to do, because I feel like I’m not getting jobs!

Thanks, everyone

Best answer:

Answer by Southern Belle ☆
You’ll need to change NYU to attended 1996-1999 (or whenever the years are). Your employer or potential employer can request copies of your transcript or degree and you can be fired or disqualified for providing false information.

Your objectives sound good.

I would change the “Head of Shipping” to “Business Associate” or “Customer Service Representative” or something similar.

You can also just list the firing as “personal” under reason for leaving on applications or explain the situation to potential employers.

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