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MidwayUSA Highlights and Results with Baldrige
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MidwayUSA Highlights and Results with Baldrige

Highlights best practices of the 2009 Malcolm Baldrige National Quality Award small business recipient MidwayUSA, including leadership, strategic planning, customer engagement, voice of the customer, workforce engagement, measurement, analysis, knowledge management, process management, social responsibility, ethics, and the world class results gained using the Baldrige Criteria for Performance Excellence.