CSU: ITIL v3 Operational Level Agreement (OLA)

This video introduces the concept of an operational level agreement (OLA) asexplained in the ITIL v3 volume Service Design. The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these. As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality. ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the US Patent and Trademark Office.
Video Rating: 5 / 5

My name is Laurier Tiernan and I am Canadian singer-songwriter living in Tokyo. If you like, you can sample my music at ReverbNation and my music videos on my other YouTube channel. Music www.ReverbNation.com Videos www.YouTube.com By the end of this series you will have seen how I signed my first music publishing contract. A new episode will be posted once a week, by Monday night (Japan time) and each episode will be no more than 2:59 seconds in length, in keeping with the duration of a good pop song. Thank you for your interest. Best Regards, Laurier Tiernan www.facebook.com
Video Rating: 5 / 5